I felt I had to say something about the level of customer service in your Honiton shop. I’ve had two previous pairs of trainers online but after my son’s positive experience in your Tavistock shop, I thought I’d give Honiton a go.
I was served by James and I have to say that I found his attentiveness, knowledge and customer service outstanding!
Due to an ongoing ankle problem, I use a built-up innersole which I transpose between shoes and trainers? However, James suggested a pair with a built in raised innersole and then gave me the opportunity to try ordinary trainers with my own innersole so that I could feel the difference.
I also had some questions regarding trail running which James answered brilliantly! He was even able to give us sound advice regarding some questions relating to our son who is also a runner.
Due to an extremely negative experience in a renowned running shop in Exeter, I had been put off buying from a shop again. However, James has restored my faith! How refreshing to talk to an expert and particularly one with such excellent interpersonal skills!
I came out of the shop delighted with my new pair of trainers and would definitely recommend your shops both in Tavistock and Honiton to anyone based on both my son’s and my own experience!